Refund policy
***Our 100% Satisfaction Guarantee***
Don't like our chocolate bars? Don't pay for them!!
Whatever the reason, if you're unhappy with your chocolate, we want to make it right!
We stand by our 100% satisfaction guarantee - if you don't like it, keep it and we'll refund your money!
- No questions asked
- No need to return anything
- No return shipping or restocking fees
We are so confident that you'll love our chocolate, that we are willing to offer a full refund to any customer that doesn't absolutely love our chocolate!
Refunds
Should you decide to request a refund, please contact us at orders@treehousetraders.com, along with your order information.
Please note, we do not offer refunds or replacements due to delays in transit/shipping to the final destination. Occasionally, delays can and do occur. If you have not received your order within the expected timeframe provided by USPS, please contact us at orders@royaltychocolates.com and we will investigate the issue. Once our investigation is complete, we may issue a full refund of the order.
Customers that abuse our generous refund policy may be prohibited from placing future orders, and as such, our return/refund policy is subject to change without notice.
Order Cancellations
Once an order has been shipped, cancellations will not be accepted. It is best to contact us with any questions, prior to order placement.
Damages and Other Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Exchanges
At this time, exchanges are not accepted.
You can always contact us for any refund questions at info@royaltychocolates.com.
Updated: November 9, 2025